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Shipping Policy

At OmniFit, we are committed to delivering your orders as quickly and efficiently as possible. We partner with Printful and Printify to fulfill and ship our products, ensuring quality and reliability. Below, you will find details on our shipping methods, costs, and delivery times.

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1. Order Processing

  • Processing Time: Orders are processed within 2-7 business days. Please note that processing time is separate from shipping time.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will also receive a notification when your order has been shipped.

2. Shipping Methods and Costs

We offer a variety of shipping methods to meet your needs:

  • Standard Shipping: Typically takes 5-10 business days for delivery.
  • Express Shipping: Typically takes 3-5 business days for delivery.
  • Overnight Shipping: Delivery by the next business day.

Shipping costs are calculated based on the weight of the package and the destination. Exact shipping costs will be displayed at checkout.

3. Delivery Times

  • Domestic Shipping (Australia): Standard shipping within Australia usually takes 5-7 business days. Express and Overnight options are available for faster delivery.
  • International Shipping: Delivery times vary depending on the destination country. Standard international shipping usually takes 7-20 business days. Express options are available for faster delivery.

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs processing times.

4. Printful Specific Policies

For products fulfilled by Printful:

  • Shipping Times: Printful typically processes orders within 2-5 business days, with delivery times varying based on the destination.
  • Tracking: All orders fulfilled by Printful come with tracking information. You will receive a tracking number once your order has shipped.
  • Customs Fees: International orders may be subject to customs fees and import duties. These charges are the responsibility of the recipient.

5. Printify Specific Policies

For products fulfilled by Printify:

  • Shipping Times: Printify typically processes orders within 2-7 business days, with delivery times varying based on the destination.
  • Tracking: All orders fulfilled by Printify come with tracking information. You will receive a tracking number once your order has shipped.
  • Customs Fees: International orders may be subject to customs fees and import duties. These charges are the responsibility of the recipient.

6. Shipping Delays

While we strive to ensure timely delivery, there may be delays due to circumstances beyond our control, such as severe weather conditions, natural disasters, or carrier delays. We will keep you informed of any significant delays and work to resolve any issues promptly.

7. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at support@omnifit.com.au. We will do our best to accommodate changes, but cannot guarantee address updates if the order has already been processed.

8. Lost or Stolen Packages

OmniFit is not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier for assistance.

9. Contact Information

For any questions or concerns about our returns and refund policy, please contact us at:

  • Email: support@omnifit.com.au
  • Phone: +61-466226417
  • Address: 45 Clarke Street, Southbank, Vic

 

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.

Thank you for shopping with OmniFit!

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