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FAQs
Have a quick question? Check our FAQs for a quick answer
Office
45 Clarke Street, Southbank,
Melbourne, Victoria,
3006, Australia
Email us
support@omnifit.com.au
Call us
Phone: +61 466226417
Frequently asked questions
Have questions? We’re here to help
How long does it take to complete an order?
We take 2–5 business days to make your custom-ordered product for all production techniques. More than 50% of our orders are shipped within 3 business days or less.
Are your clothing items true to size?
Yes, our clothing generally fits true to size. We recommend checking our sizing chart to ensure the best fit.
How do I care for my clothing items?
Care instructions vary by product. Please refer to the care label on each item for specific washing and handling instructions.
What shipping options do you offer?
We offer standard, express, and international shipping options. Shipping times and costs vary depending on the destination and selected shipping method.
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
How can I return my product?
To be eligible for a return, your item must be unworn, unwashed, and undamaged with all original tags and packaging intact. You'll also need to provide proof of purchase.
How do I make an exchange?
To exchange an item, please return the original item for a refund and place a new order for the desired product.
What payment methods do you accept?
We accept various forms of payment includingcredit cards, PayPal, Apple Pay and more.
Is my payment information secure?
Yes, our website is encrypted with the latest SSL technology to ensure that your personal and payment details are secure.
Are your products sustainably made?
We are committed to sustainability. Our products are made using eco-friendly materials and ethical labor practices.
